If your item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us promptly.

Quelmarivo™ offers baby and parenting essentials, including feeding and bathing products, carriers, nursery accessories, sensory toys, keepsake sets and everyday care items. Materials, dimensions, included accessories, packaging and care instructions vary by product. Please refer to the details shown on the relevant product page.

To help us review your request, please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund or return solution at no additional cost for an error attributable to us.

Minor differences in colour, fabric texture, stitching, surface finish or other small visual details may occur between individual items. Colours may also appear different under different lighting or on different screens. These variations are not necessarily considered defects. This does not apply to damage, missing or incorrect items, material differences from the product description, or faults affecting the product's intended function.